Date: Summer 2021
Department: ReStore (Finance & Operations)
Reports to: Director, Retail Operations
Classification: Non-Exempt, Full Time

The Materials Donation Manager is responsible for controlling the workflow of drivers, warehousing, and the call center. The MDM works directly with the warehouse staff and the logistics team to make sure everything gets done. It can involve being on your feet for long periods and sometimes requires lifting and moving of products.

The role of MDM is a supervisory position. It involves delegating tasks to the warehouse coordinators, dispatch and overseeing productivity of drivers, as well as training new hires. This role also requires someone who thrives in a collaborative environment, as the MDM works with many other positions on the supply chain. In conjunction with the Director of Retail Operations and ReStore Managers, the MDM’s core objective is to maximize ReStore profitability by reducing transportation and overhead expenses and sourcing the inventory with maximum efficiency.

MDM will manage all logistical costs incurred, including warehouses, staging areas, trucking, waste generated, etc.

Program Duties and Responsibilities:

Planning and Control

  • Data-driven assessment of supply chain needed to support contribution targets
  • Layout system structure, staging, routing, truck & labor schedules, warehousing, etc.
  • Communication of logistics plan to all constituencies
  • Constant communication with DRO and store team to develop and maintain efficiency in the supply chain process
  • Using logistical software to coordinate both incoming donations to delivery to stores

Strategic Planning

  • Dynamic assessment of Store Manager’s needs, by product group, by season, etc.
  • Monitor store forecasts & historical usage to identify changes or determine their effect on supply chain activities
  • Oversee donor interfaces and ensure customer service standards are met/exceeded e.g. responsiveness, dropped calls, canceled pickups, etc.
  • Monitor drivers/warehouse/call center hours, productivity and, compliance with standards & regulatory requirements
  • Work with ReStore team to calibrate donation criteria
  • Identify opportunities to reuse or recycle materials to minimize consumption of new material, minimize waste, or to convert wastes to saleable by-products


  • Budget and reporting, variance analysis, proactive countermeasures
  • Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws
  • Supervision and training of logistics staff
  • Compliance with all DOT, CHP, and Hazmat standards
  • Maintain records on employee productivity, and managing performance from employee appreciation to disciplinary action or termination with the support of HR
  •  Establishes procedures and supervises the annual physical inventory
  • Purchase supplies and materials according to specifications

Key metrics, success measures

  • Maximize logistics efficiency and minimize costs to meet/exceed standards.
  • Shared accountably to maximize net cash contribution; to meet/exceed standards
  • Donor satisfaction, responsiveness / lost opportunities meet/exceed standards


  • Know the HEBSV mission and history.
  • Understand/help set applicable ReStore operational policies and procedures.
  • Develop & enhance time management skills through individual training initiatives.
  • Keep current with retail logistics professional knowledge & trends
  • Manage relationships proactively and with professionalism.
  • Specific time commitments, deliverables, and project completion commitments are met.
  • Weekday evenings and weekends required as dictated by the needs of the business

Knowledge, Skills, and Abilities:

  • Leadership & initiative skills a must
  • Ability to balance competing & often conflicting demands
  • Ability to work independently, while maintaining full knowledge/communication of cross-functional demands
  • Ability to work under the pressure exacting & time-definite deadlines
  • Excellent communication skills across all key constituencies
  • Supervisory experience required.
  • Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint), Vonigo (or similar enterprise software), POS systems, and GPS tracking systems.
  • Ability to manage multiple databases and adapt to new technology.
  • Experience with online social networking (e.g., Facebook, Twitter, Yelp, Pinterest)

Working Environment/Physical Requirements:

  • Travel required. Must be able to stand for prolonged periods.
  • Typical Work Week: Forty (40 to 45) hours per week. Flexibility is a must as your shift may vary based on the needs of the operation.
  • Evaluations: Provided in accordance with HEBSV policy by the Director of Retail Operations and are based on the achievement of metrics above and other non-quantitative criteria set out in the review process.

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

Interested candidates must submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at

About the Author

Habitat for Humanity East Bay/Silicon Valley

As an independent affiliate of Habitat for Humanity International, Habitat East Bay/Silicon Valley believes in a world where everyone has a decent place to live. We create opportunities for families to transform their lives, gaining the strength, stability, and self-reliance they need to build a better future. Working together as a community, we build homes with affordable mortgages, repair and renovate existing homes, counsel first-time homebuyers, and revitalize neighborhoods in Alameda, Contra Costa, and Santa Clara counties. For more information, please call 866.450.4432.