Program Assistant, Home Preservation


Date: October 2019
Department: Home Preservation
Reports to: Program Manager
Classification: Fulltime, Non-Exempt

Reporting to the Program Manager, the Program Assistant “PA” serves as the first point of contact for
individuals inquiring about our services, and as a vital connection point for program applicants and
recipients. The PA acts as a facilitator, assisting applicants throughout the process by answering
questions, sending information, and making occasional home visits to assist homeowners with the
application process. Secondarily the PA also supports the activities of the Home Preservation team.

Essential Functions of Position:

  • Respond to inquiries from community members via phone and email
  • Assist walk-in applicants
  • Visit applicants in their homes as needed to assist them in completing paperwork and in locating
    required documentation
  • Receive and review applications from potential clients, field calls and disseminate information
  • Create and maintain both paper and electronic client files
  • Ensure client intake and communication is timely, accurate, and appropriate
  • Maintain Salesforce database via data entry
  • Together with Operations Coordinator, generate regular reporting
  • Create document templates for integration into database
  • Scan documents and save to file servers
  • Schedule site visits for, and collect paperwork from construction field staff
  • Prepare Environmental Reviews and other forms required for compliance with government funding regulations

Knowledge, Skills, and Abilities:

  • Strong motivation to help others
  • Patient, helpful and solutions-oriented communication style
  • Ability to communicate clearly with vulnerable populations
  • Customer service experience desired but not required
  • Valid California Drivers License, and ready access to a vehicle required
  • Basic computer literacy required

Working Environment/Minimum Physical Requirements:

  • Primary work will be performed at the Oakland office
  • Occasional evening and weekend meeting attendance required

Note: This document describes typical duties and responsibilities and is not intended to limit
management from assigning other work as desired.

Interested candidates must submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at

About the Author

Habitat for Humanity East Bay/Silicon Valley

As an independent affiliate of Habitat for Humanity International, Habitat East Bay/Silicon Valley believes in a world where everyone has a decent place to live. We create opportunities for families to transform their lives, gaining the strength, stability, and self-reliance they need to build a better future. Working together as a community, we build homes with affordable mortgages, repair and renovate existing homes, counsel first-time homebuyers, and revitalize neighborhoods in Alameda, Contra Costa, and Santa Clara counties. For more information, please call 866.450.4432.