ReStore Customer Service Specialist


Date: Fall 2020
Department: ReStore 
Reports to: ReStore Manager
Classification: Non-Exempt, Full Time and Part Time opportunities available

Position Purpose:

The ReStore Customer Service Specialist’s primary role is to maintain systems that create an excellent first and last impression for everyone who visits the ReStore. Their core responsibility is to manage the cash register. In addition, they will lead volunteers, assist customers & donors, create a welcoming environment, and maintain our craigslist program.

Essential Functions of Position:

  • Lead groups of volunteers in the ongoing operations of the ReStore.
  • Assist customers and complete sales transaction through the cash register.
  • Create an excellent first and last impression for all ReStore guests.
  • Post advertisements using websites such as craigslist.
  • Answer the phone and return voicemails with courtesy and respect.
  • Collect customer information for the Treasure Hunters email list.
  • Promote and maintain a safe work environment.
  • Keep the ReStore clean and organized in addition to making sure all inventory is correctly priced.
  • Assist in loading and unloading merchandise from vehicles.
  • Assist in developing and adhering to criteria for donated materials.

Knowledge, Skills, and Abilities:

  • Quick learning.
  • Must possess (or have the ability to learn) strong leadership skills.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Excellent organizational skills.
  • Operate a cash register with proficiency. Previous experience with cashiering or customer service is desirable.
  • Must be able to supervise volunteers with a wide range of skills and abilities.
  • Good computer skills with knowledge of Microsoft Windows, Office (Word, Excel, and Outlook), eBay, and Craigslist.
  • S. Diploma or equivalent
  • Knowledge of fair market values of new and used building materials is a plus (not required)
  • Ability to speak and understand Spanish is a plus (not required)

Working Environment/Physical Requirements:

Must have the ability to safely lift 25-50 lbs, stand, squat, bend, climb in/out of truck and multiple times per day. Must be able to stand for (2) 4-hour shifts over the course of an 8 hour workday with periodic breaks.

*This position is based at our Concord Restore Location.

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

Interested candidates must submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at

About the Author

Habitat for Humanity East Bay/Silicon Valley

As an independent affiliate of Habitat for Humanity International, Habitat East Bay/Silicon Valley believes in a world where everyone has a decent place to live. We create opportunities for families to transform their lives, gaining the strength, stability, and self-reliance they need to build a better future. Working together as a community, we build homes with affordable mortgages, repair and renovate existing homes, counsel first-time homebuyers, and revitalize neighborhoods in Alameda, Contra Costa, and Santa Clara counties. For more information, please call 866.450.4432.