Assistant ReStore Manager, San Jose

Date: Summer 20223
Department: ReStore (Finance & Operations)
Reports to: ReStore Manager - San Jose
Classification: Non-Exempt, Full Time

Position Purpose:

Under the direction of ReStore Manager, the Assistant ReStore Manager (ARM) is responsible for ensuring success at the ReStore. The Assistant ReStore Manager is responsible for making sure every customer and donor has an excellent customer experience. The ARM is responsible for overseeing  the front-of -store activities in accordance with all company policies and procedures

Essential Functions of Position:

• Protection of company assets

• Establish and maintain a professional and safe environment, ensuring the best possible experience for customers and volunteers

• Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e., refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)

• Training and supervision of floor volunteers

•  Maintaining merchandising standards for register end caps and display cabinets

• Maintaining neat, organized, and safe front end/service desk area

• Timely communication to store management of any issues

• Damages and returns are handled daily according to established company procedure

• Other duties as assigned 

Knowledge, Skills, and Abilities:

• Ability to communicate with a friendly, calm, and consistent demeanor

• Ability to supervise others while remaining individually productive

• Strong interpersonal, organizational and time management skills

• Ability to remain calm under pressure

• Ability to train and coach others

• Must be able to speak and comprehend English. Secondary language a plus skills.

• Know and understand the Habitat mission and your role in it

• Good customer service & communication skills

• Good organizational skills

• Show initiative/work independently

• Minimum 6 months supervisory and customer service experience preferred.

• Experience in related retail environment preferred.

Working Environment/Physical Requirements:

Qualified applicant must be able to perform essential duties and responsibilities with or without a reasonable accommodation. Qualified applicant must be able to set and operate a ticket gun, cut case merchandise, count money, lift merchandise weighing up to 50 pounds, sign merchandise, display product on shelves and on the sales floor up to 6 feet, and climb up and down ladders. Qualified applicant must have flexibility in scheduling to meet business needs. The requirements listed below are representative of the knowledge, skill and/or ability necessary to perform these duties.

• Ability to stand for 4-hour shifts (with periodic breaks)

• Must have the ability to safely lift 50 lbs.

Compensation and Benefits

Compensation is based on experience. We offer health, vision, and dental insurance to full-time employees and cover 90% of employee premiums, and 50% for spouse and dependents. We provide a 4% annual salary match to your 403(b) retirement plan after one year of service, with a three-year cliff vesting. We also offer generous paid time off including vacation, sick leave, and 13 paid holidays. 

Salary Range: $20.00 - $28.00 an hour DOE

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired. 

Interested candidates must submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at hr@habitatebsv.org.

At Habitat for Humanity East Bay/Silicon Valley, diversity and inclusion are respected, valued, and celebrated. We are committed to building an equitable and culturally diverse organization that is reflective of the multicultural community we live in and serve. We strongly encourage BIPOC, LGBTQIA, women, and people with disabilities to apply for our employment opportunities. Habitat is an equal opportunity employer and makes employment decisions based on merit and the applicant’s ability to champion Habitat’s mission and values. Our policies prohibit unlawful discrimination on any basis protected by federal, state, or local law or ordinance, or regulation.